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I do not remember my password, what do I do now? UP
If you have forgotten your password to access your profile Oc3an, do not worry, getting a new one is easy.
Please sign in “MY ACCOUNT” and choose an option “Forgot your password?”. Then we ask you to enter the email address you registered on our website.
You will shortly receive an email with instructions and a link to activate your new password. While waiting for the e-mail do not close the page Oc3an. Once you receive the email, click the activation link will open another page Oc3an and display a dialog box that gives you the ability to change your password (the password must repeat twice). Errors can occur due to processes internal configuration (Firewall, proxy, antivirus programs, cookies), which prevent the link from opening. In this case, copy the link and open it directly from your browser.
Once complete, you can access your account with your new password Oc3an and your email address.
Also possible that our e-mail is classified as spam, if you do not receive our mail in a reasonable time, check your spam.
How do I find a product? UP
You can easily find the items you want on our website of any of the following ways:
- Using the search: The search engine will find it at the top of the page and you can find any item quickly and efficiently. It's simple, just enter the search word and show you all items available on the Web related to that word.
- Using the menu that classifies products by range: The products in our online store are organized by ranges for you easier to find what you want. In the top horizontal menu of the page, you'll always visible menu ranges so you can navigate through them with ease.
Are new products? UP
Not only our online store has a very advanced technical basis, also the products we sell are selected from the best brands in the market to ensure that our customers have the best products at the best prices.
Can I buy products that are not on the website? UP
Not everything we sell is in our online catalog, and therefore visible on the website. If you are interested in a product that is not on our website, please send an e-mail to email@example.com and we will endeavor to source it for you.
How if a product is in stock? UP
In the product description, it explains the availability of products. Not all items are readily available. In the event that an item is out of stock you will see a button (Check Availability) to send a message and also check product availability.
How I can know what accessories come with the products? UP
The products are supplied with accessories and features described by the manufacturer. Since content may vary, you should consider coming as the manufacturer announced on its website.
How do I sign up to receive the newsletter? UP
Our Newsletter informs you on all super free deals. So easy you just have to fill in and send your e-mail in paragraph Newsletter Sign-up: that appears at the bottom of the site Oc3an.
Once you submit the form, you will receive an email, where you'll find a link to confirm your subscription. Click on it and quickly receive our offers spicy.
How do I unsubscribe from the Newsletter? UP
If you do not wish to receive information about our offers, you can do it from the e-mail we've been sending you, also by contacting staff by clicking Oc3an here. If you are a customer you can do it from my account in paragraph Subscriptions newsletter .Too bad! You will miss future offers and / or promotions ...
Do the prices include VAT? UP
All prices exclude VAT.
Important: The shipping transportation and insurance are not included.
How much is shipping? UP
Depending on where you purchase online will inform the shipping method available and the price he would in each case on the weight and volume of selected articles.
I can put a different delivery address from the invoice? UP
In the process of buying, first appears a page for the invoice data and then another for shipping information.
Can not change delivery address once checked back order and delivered to our carriers.
You can put a different delivery address from the invoice without any problem.
How I can know if my order has been carried out correctly? UP
You have 2 ways to check if your order was successful:
- On the last page of the order must appear your order number in the following format: O12xxxxxx (Order).
- You should receive a confirmation e-mail for 30 to 45 minutes after the purchase
- You can also check your orders in MY ACCOUNT in tab My Orders you must be logged in to see them.
I can not finish the ordering process, what do I do? UP
One of the most common for this type of problem is the CIF / NIF. You have to put the relationship of numbers and letters all together, no spaces. For example:
- NIF: 6719384X
- CIF: B63211767
This field is required
If you see that this does not fix the problem, please contact our customer service here Or chat.
I can change my order? UP
Oc3an stored electronically all orders. To modify an order just let us know by Chat or by e-mail, providing us the order number you wish to modify. For orders with immediate availability and payment "refund" you must inform us within a maximum of two hours, because as shopping with immediate shipment, it is possible that when we communicate the changes, it may be too late as the goods may have already left the warehouse.
I can collect in Oc3an order? UP
Our offices and warehouses are open during office hours from 8:30 to 17:00. Monday through Friday, and if confirmed in the order that you pull at the store can go through our address within the same time slot in:
C/ Gremi Sabaters, 35. Pol. Son Castelló.
ZIP:07009. Palma de Mallorca. I. Balearic. Spain
What if I'm not home at the time of delivery? UP
If you are not in your home at the time of delivery, do not worry! The shipping agent will leave a note for you to contact them directly and arrange delivery (or if you want to be able to move to the premises of the branch of the transport agency nearest to your home and pick it up there directly), at no additional.
Important: The transport agency usually manage up to three delivery attempts. After the goods will be returned to Oc3an.
Where is my order? I can arrange a time for delivery? UP
You can track your shipment, or arrange delivery try contacting the haulage company which has sent out, providing the corresponding tracking number.
How do you deliver large items? UP
The large items are delivered first door - not up to the floors, keep this in mind!
Will I receive an invoice for the purchase? UP
Yes, of course! Each bill comes with the package.